In my earlier days when my manager and I started our own billing center. Our company acquired another smaller company and combined staff from two offices to start a billing center.
As you can imagine this was an interesting task to take on; not only did we have new staff to the company but also we had to combine staff from the previous company and current company and make them into a solid team.
One of my first tasks was to write out our expectations for our staff everything from attendance and productivity, to daily processes such as who to call if you are sick. I felt this was necessary so our staff would all be set up from day one with all the information they would need to be successful part of the team.
Our billing center started understaffed; that was our first challenge. We contracted with several temporary agencies in our local area. At first things seemed promising but eventually we found our turnover was too high. Read Full Post…